Question 1

Which service should I choose? How to Book an Appointment?

Accepted Answer

1. Go to “Book Online”.
   1. Select “Consultation” if you would like to discuss about your general health concerns.
   2. Select “Treatment/Physiotherapy” if you are experiencing pain, injuries or joint related issues. A consultation/Assessment will be conducted before treatment begins.
2. Select your preferred physician or physiotherapist.
3. Pick an available date and time from our booking calendar.
4. Complete  and submit the booking form.
5. You will receive a booking a confirmation email once your appointment is successfully confirmed.

Question 2

How to Reschedule or Cancel Your Booking

Accepted Answer

1. Log in to your account. Not a member? Sign up using the same email address you used to book your appointment.
2. Go to “My Bookings.”
3. Select “Reschedule” or “Cancel.”
Please note that online cancellations can only be made at least 48 hours before your appointment. Clients with three no-shows without prior notice will be blacklisted.
4. Contact us if you need assistance:
Email: hello@heartcoretcm.com
WhatsApp: +65 9112 0748

Question 3

Can I Claim From My Company or Insurance?

Accepted Answer

Yes, you can! We are registered TCM practitioners and Physiotherapist.
You may verify our registration here:
 • For TCM practitioners: https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=TCM(https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=TCM)
 • For physiotherapists: https://www.ahpc.gov.sg/for-professionals/registered-allied-health-professionals/AHPC (https://www.ahpc.gov.sg/for-professionals/registered-allied-health-professionals/AHPC)
Simply submit our receipt(s) to your company or insurance agent for claims processing.

Question 4

“Bookings will open 14 days before the session starts.” What does this mean?

Accepted Answer

1. To ensure structure scheduling and fair access to appointments, sessions are released 14 days in advance. 
2. Availability is based strictly on our preset clinic appointment timings. Only designated time slots will be available for selection once the booking window opens. 
3. For example:
   1. If today is 14 February 2026, bookings are available up to 28 February 2026.
   2. If you are booking for 2:00 PM slot on 28 February 2026, the booking will only open at 2:00 PM on 14 February 2026.
4. Note for Physician Lim’s slots:
Appointment slots for the following week are released every Friday at 2:00 PM.
5. If no slots are visible, it means the release date has not arrived or the session is fully booked.